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‎05-19-2019 01:48 AM

HP Recommended
Product: laserjet mfp 280nw
Operating System: Microsoft Windows 10 (64-bit)

ISSUE1: Scanned Documents when Saved as PDF are so **bleep** bad even at max 300 Resolution. While if i save as JPG, the same scans come crystal clear.

ISSUE2: Scan to Network Folder doesnt work nomatter what troubleshooting I do. I see my folder name on Printer LCD when i Click it it scanns but "fails"everytime.

On the other hand,. Scan to Computer Works fine but unfortunately the Printer send Scanned file to app "Windows Fax and Scans" and not HP software due to which I cant save File as PDF and am forced to save JGP becuase Windows Fax and Scans doesnt save as PDF. uuhhhhh

1 REPLY 1

‎05-19-2019 05:18 PM

HP Recommended

Our normal suggestion in a case like this is to restore factory settings, update firmware, even if you currently have newest firmware, reapply it. 

Your issue 2 is likely related to an SMB issue that will be addressed by the firmware update.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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