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ilnico
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Scanner not found / not working for Laserjet m28a on Mac Mojave

LaserJet M28A
macOS 10.14 Mojave

Hello,

 

My LaserJet M28A is not identified as a scanner on MacOS Mojave. Printing works fine. I tried updating the firmware and drivers, resetting the printer and everything listed on the official guidelines, but nothing seems to work.

 

Can anybody help me?

 

Thank you

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Scanner not found / not working for Laserjet m28a on Mac Mojave

Hi @ilnico

 

A warm welcome to HP Community! I'd like to help.

Do you have any antivirus software installed on your Mac?

Are you able to print from Mac?

Could you check and let me know if the printer is detected on the USB device tree. Here is how to check if the printer is detected on the USB device tree:

1.) From the Apple menu, choose About This Mac.  

2.) Click System Report.

3.) Under the Hardware heading on the left side of the System Information window, click USB.

System Information

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus, click the device names to learn more about each one.

Senan6806


I am an HP Employee

ilnico
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Scanner not found / not working for Laserjet m28a on Mac Mojave

Hello, thank you for your kind reply! I found a solution thank to user ShlomiL from this forum thread: he pointed me to the correct firmware.

 

Problem solved.

 

Thank you,

 

N.

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Scanner not found / not working for Laserjet m28a on Mac Mojave

@ilnico

 

You are welcome! Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

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Gianluca70
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Scanner not found / not working for Laserjet m28a on Mac Mojave

Hi @ShlomiL

 

Could you please send me a link to FW2019-01-24 for hp m28a ?

 

i got same problem with M28a, described in posts in this thread.

 

Thank you very much!  i'll appreciate your help!!!

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Gianluca70
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Scanner not found / not working for Laserjet m28a on Mac Mojave

Hi @Ilnico

 

Could you please send me a link to FW2019-01-24 for hp m28a ?

 

i got your same problem with M28a, described in posts in this thread.

 

Thanks

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Scanner not found / not working for Laserjet m28a on Mac Mojave

Hi @Gianluca70

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you trying to update the printer firmware?

Are you using macOS 10.14?

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Install HP Smart app to print and scan from your MAC
Click here to download the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Gianluca70
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Scanner not found / not working for Laserjet m28a on Mac Mojave

Hi Kumar 

first of all thanks in advance for your support.  It solved the issue !!

 

i've MAC OS, Catalina 10.15.2, and a brand new bought  LaserJet M28a.

 

Just followed your  instructions: i've flashed the firmware and it now works fine. 

 

great and thanks again

Gianluca

 

 

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@Gianluca70

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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