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‎10-21-2019 03:03 AM

HP Recommended
Product: HP Laserjet N1120n MFP

After updating to OS Catalina, the printer works. But I can't find the HP Director or Something like that to scan for example photo's. I can't scan from the iMac.

How to do that?

4 REPLIES 4

‎10-21-2019 11:59 AM

HP Recommended

Uninstall and reinstall with the latest software for your OS and printer model.  

 

 

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‎10-22-2019 11:19 AM

HP Recommended

I tried to find the installed software in "Application". I can not find it. The only HP app is HP Spy. 

Still the software works when I print a document or photo. Is there another name? 

Dumb question? 

‎10-22-2019 11:39 AM

HP Recommended

Chances are the application you are looking for is no longer supported on the new OS version.  

 

You will  have to explore 3rd party scanning apps unless HP decided to release an updated version in the future.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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When you are done troubleshooting, please mark one of the responses as the Solution.
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‎10-25-2019 11:05 AM

HP Recommended

Thank you, but it does nog solve my Problem.  Pity

Other suggestions?

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