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sharebear1968
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Message 1 of 4
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Secure printer password

Laser Jet Pro MFPM148dfw

My home screen says secure and most of the menus I try to access requires a password.  We do not know it.  How can I restore factory settings and most importantly my password.  The printer is like a brick.  No good to me

 

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Secure printer password

Hi @sharebear1968

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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sharebear1968
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Secure printer password

Amita 

 

The printer is still showing same message.  The solution to hit cancel and right arrow did nothing to help the situation.  Please reply

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HP Support Agent
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Secure printer password

@sharebear1968

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this. 

 

Have a great day! 

Asmita
I am an HP Employee

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