01-16-2020 07:47 PM
My home screen says secure and most of the menus I try to access requires a password. We do not know it. How can I restore factory settings and most importantly my password. The printer is like a brick. No good to me
01-19-2020 01:45 AM
Welcome to the HP Support Community.
I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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