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Solved!

Single Envelope Address Alignment

HP Recommended
MFP M148 dw
Microsoft Windows 10 (64-bit)

When I try to print from Word using the menu item MAILINGS then ENVELOPES I put a #10 envelope in the bypass tray; add the address information in Word; then click PRINT.  The printer then starts and pauses displaying the message "Manual fee. Envelope, ENV #10".  then "Press OK to use available media"

 

So, I press OK on the printer and the address prints no where near where it is supposed to.  Instead the address goes towards the center top of the envelope. 

 

Here is a snip of the Word Dialog 

 

 word dialog.png

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HP Recommended

After two unsuccessful support chat sessions I resorted to experimenting with the printer.  The printer has a feature to check for updates which I invoked this morning.  The firmware date code was 2019-07-18 prior to that.  After the update was applied the date code became 2020-06-05.  And voila!  Now my envelope prints.  

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Problem resurfaced.  A second reason this does not work might be related to setting the size of paper for "tray 1" to a certain size.  Here's what I did next and think  possibly this fixed it for good.  The trick may be the Tray 1 paper size needs to be set at "Any Size".  After I set that when I put my envelope into the bypass slot above tray 1, the letter address prints as expected.  Getting to this setting is a bit buried in the front panel menu choices.  Here are the keystokes:

SETUP MENU -- SYSTEM SETUP -- PAPER SETUP -- TRAY 1 -- PAPER SIZE -- ANY SIZE

 

I set the default paper size to 8.5x11

 

Hope this helps at least one other!  

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