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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Single Envelope Address Alignment
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09-18-2020 04:31 AM
When I try to print from Word using the menu item MAILINGS then ENVELOPES I put a #10 envelope in the bypass tray; add the address information in Word; then click PRINT. The printer then starts and pauses displaying the message "Manual fee. Envelope, ENV #10". then "Press OK to use available media"
So, I press OK on the printer and the address prints no where near where it is supposed to. Instead the address goes towards the center top of the envelope.
Here is a snip of the Word Dialog
Solved! Go to Solution.
Accepted Solutions
09-19-2020 03:25 AM
After two unsuccessful support chat sessions I resorted to experimenting with the printer. The printer has a feature to check for updates which I invoked this morning. The firmware date code was 2019-07-18 prior to that. After the update was applied the date code became 2020-06-05. And voila! Now my envelope prints.
09-19-2020 03:25 AM
After two unsuccessful support chat sessions I resorted to experimenting with the printer. The printer has a feature to check for updates which I invoked this morning. The firmware date code was 2019-07-18 prior to that. After the update was applied the date code became 2020-06-05. And voila! Now my envelope prints.
09-19-2020 08:41 AM
Problem resurfaced. A second reason this does not work might be related to setting the size of paper for "tray 1" to a certain size. Here's what I did next and think possibly this fixed it for good. The trick may be the Tray 1 paper size needs to be set at "Any Size". After I set that when I put my envelope into the bypass slot above tray 1, the letter address prints as expected. Getting to this setting is a bit buried in the front panel menu choices. Here are the keystokes:
SETUP MENU -- SYSTEM SETUP -- PAPER SETUP -- TRAY 1 -- PAPER SIZE -- ANY SIZE
I set the default paper size to 8.5x11
Hope this helps at least one other!
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