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Solved!

Smudged line down the side of every page...

HP Recommended
HP DeskJet 3755
Microsoft Windows 10 (64-bit)

I'm using brand-new HP instant ink cartridges and I've run printer alignment and cleaning print heads multiple times but each printout still yields a greenish line the left of each page. I've even installed the HP Print and Scan Doctor application and run through that,  Everything except the line looks fine though and I'm unsure of how to approach this, any advice would be greatly appreciated.

2020-07-09_112154.jpg2020-07-09_113040.jpg2020-07-09_111818.jpg

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HP Support Agent
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@shockemc, Welcome to HP Support Community!

 

If you have already performed the steps from the document Fixing Poor Print Quality and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Thank you for taking the time to look into my printer issues, unfortunately my printer is out of warranty and the cost of repair likely couldn't be justified in favor of simply buying a new one. Thank you for providing the fixing poor print quality link, I went ahead performed maintenance on the printer as outlined there with no success.  

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I believe I may have found the source of the green smudges, would it be safe to clean these rollers off with isotropic alcohol  or hydrogen peroxide and an ear swab?

 

IMG_3323.jpg

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HP Support Agent
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@shockemc, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Yes, you may clean the rollers. Kindly refer to step 2 of this document to know how to do it. This may help in resolving this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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