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Hi All,
We have MFP 775 . Below you can see it creates a one side single line when we print 11 x 17
what i did :
Cleaning / Calibrating
Using HP Cartridges. / changed
Replaced fuser
Replaced Tray belt
Replaced roller / Maintenance kit .
Physically cleaned
Upgrade firmware, change driver , factory defaulted.
Does anybody have any idea Why can it be happen or how to solve ?
thanks.
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
We have seen this issue when the mylar on the registration sensor assembly gets damaged. If you open the right door, the sensor assembly sits just below the transfer belt slot and pivots down to allow removal of the transfer belt. The top edge of that assembly has a mylar strip on it and we have seen instance where the mylar gets bent and then drags on the belt, creating the issue you are seeing. Photo below was from one of our clients, but the defect was on right side. I trimmed the bent side off two years ago, still running.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
We have seen this issue when the mylar on the registration sensor assembly gets damaged. If you open the right door, the sensor assembly sits just below the transfer belt slot and pivots down to allow removal of the transfer belt. The top edge of that assembly has a mylar strip on it and we have seen instance where the mylar gets bent and then drags on the belt, creating the issue you are seeing. Photo below was from one of our clients, but the defect was on right side. I trimmed the bent side off two years ago, still running.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
2
0
0
HP Recommended
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