02-12-2020 09:29 AM
A piece of adhesive paper is stuck on the Face Down Roller and I can't get to it and here in Richmond Hill, Ontario it is very hard to find a printer repair service.
02-14-2020 01:25 PM
Since you are unable to remove the adhesive paper and this is a Hardware issue, I suggest you contact HP Support for Service Options
Click on this link -www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee