01-30-2020 04:19 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- What is the exact model of your printer?
- What is the operating system you are using?
- Have you made any software or hardware changes?
- Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
I am an HP Employee
02-01-2020 10:53 AM
Let's try something first to see if the printer will recover. Sometimes printers get into weird states and just need to be power reset. Knowing the model would be very useful.
Perform a power reset:
First, make sure the printer is plugged straight into a wall outlet and not a power strip, surge protector or UPS.
With the printer plugged in and powered ON, disconnect the power cord from the printer. This will hopefully dissipate any electricity stored in the printer that could be hindering it.
Wait at least 30, preferably 60 seconds.
If there is a power switch, turn it to the OFF position.
Plug the power cable back into the printer.
Turn the printer ON with the power switch.
If it's still stuck on Initializing, I'd try performing a print engine test, but not knowing what model you have, I can't tell you the procedure. Next, power OFF the printer, remove any/all toner/drum cartridges and power ON the printer. See what message(s) it gets. If it's still stuck on Initializing, you may need to reset the NVRAM or maybe even replace the formatter. If it shows to install/replace the toner/drum cartridge, begin replacing the item requested and closing the access door. Continue until the messages no longer come up for items. If you get stuck on Initializing after an item, then that item is likely the cause. Replace it with a new one.