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‎12-15-2019 12:36 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 7 (64-bit)

" HP recommends using colorlok paper" AND THEN IT CANCELS THE PRINT JOB! No matter what I try to print color/black & white anything at all it gives me that message and I'm still using the same reams of paper I have always used! This is absolutely absurd and making me know I should have never gone with HP for a freaking printer! I have so many problems with the HP notebook my brother in law bought me I am kicking myself in the ass for buying an HP! So does anyone have a fix for this stupid problem???

1 REPLY 1

‎12-18-2019 08:24 AM

HP Recommended

@Krackerbox

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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