• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎02-05-2020 06:25 AM

HP Recommended

stop using private messages, just publish the steps!

‎02-05-2020 08:32 AM

HP Recommended

@oliver9523

 

The reset instructions are specific to the printer and performing those steps on a different printer may brick the device, this is why we don't post them in public 🙂

 

Let me know if you have any technical issue, I'd be happy to help. 

Asmita
I am an HP Employee

‎02-05-2020 08:47 AM

HP Recommended

Then put them in a table with the compatible model number...

Doing it via the forum you're still relying on the user to provide you with the correct model number!

 

Here's an idea, write better firmware!

Please feed this back to your senior team - I was so appalled by the software quality I returned my printer. No plan to buy anything HP again in the near future, nor recommend it to anyone.

 

‎02-05-2020 09:15 AM

HP Recommended

Thanks - that did not help. Looks totally bricked.

‎02-06-2020 05:18 AM

HP Recommended

@RedDelicious

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

Asmita
I am an HP Employee

‎02-22-2020 10:27 AM

HP Recommended

hi, i have laserjet m2727nf, can you send me instructione of  reset passwd?  thx

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.