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Sm21-_
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Supply memory error that happened half way through using my cartridges worked fine until now.

Colour laser jet pro MFP M281fdw

My printer has been working fine... I have only used about 3/4 of each colour and then it suddenly showed the supply memory error and a question mark on all colour cartridges. I have switched it off and on : removed all the cartridges and re seated them: unplugged it etc etc etc  But nothing works.....HELP PLEASE???? 

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AlS77
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Message 2 of 3
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Supply memory error that happened half way through using my cartridges worked fine until now.

I had a similar problem with one of my customers on a different model. Tried a couple of things (resets, formatter, DC controller) - nothing worked. Customer replaced the printer.

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HP Support Agent
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Message 3 of 3
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Supply memory error that happened half way through using my cartridges worked fine until now.

Hi @Sm21-_

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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