• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎11-06-2018 05:02 AM

HP Recommended
Product: Hp laserJet enterprise M607
Operating System: Microsoft Windows 7 (64-bit)

Hp laserJet enterprise M607::::::TRAY TWO IS NOT WORKING !!!

When I comand the print out by defalt is asking to loard paper

on tray 1 while every setting is the same as its needed to print 

Please advice What could be the problem and  How I can set tray two as defalt tray!!

Thanks&Regard,
Denis A Minja,

Phone:+255 683100024,
:+255 686571136,
SKYPE: denis.minja3
Daresaalam - Tanzania.
3 REPLIES 3

‎11-06-2018 05:35 AM

HP Recommended

Hi Baraka12,

 Print a configuration page and upload it here please, so that we could see what's going on with the tray settings.

The printer will print from the tray that has the correct paper size and type with the one requested from the print job sent from the computer. Check all the settings for paper for both sides, the computer (application) and printer (menu or EWS). Tray-1 is usually setup with paper size any and paper type any, so at the worst scenario the printer will print from there by default if it cannot find another tray with the requested paper size and type.

 

Configuring trays is under the tray menu of the printer.

Tray-2 is the default tray from factory.

Under Settings -> Copy/Print you may set the default tray.

 

I hope this may help,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

‎11-12-2018 05:42 AM

HP Recommended

confi bt 12.jpgconfig bb123.jpg

Thanks&Regard,
Denis A Minja,

Phone:+255 683100024,
:+255 686571136,
SKYPE: denis.minja3
Daresaalam - Tanzania.

‎11-12-2018 09:49 AM

HP Recommended

I can not see the first page of the config page



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.