cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
113
Flag Post

The display on my printer is flashing "counterfeit cartridge"

HP Recommended

The display on my printer is flashing "counterfeit cartridge" and is not allowing me to select "Ok" on the touchscreen. 

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
3,615 3,596 177 210
Message 2 of 3
Flag Post
HP Recommended

Hi @NY251

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

0 Kudos
Highlighted
Level 11
Level 11
5,325 5,292 566 1,255
Message 3 of 3
Flag Post
HP Recommended

Is this an HP cartridge or third party? If OEM contact Technical support for cartridge warranty, assuming cartridge is not empty. If 3rd party, contact vendor.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation