Resolve Windows 10 or update issues on HP computer or printer– Click Here
The display on my printer is flashing "counterfeit cartridge" and is not allowing me to select "Ok" on the touchscreen.
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Is this an HP cartridge or third party? If OEM contact Technical support for cartridge warranty, assuming cartridge is not empty. If 3rd party, contact vendor.
Didn't find what you were looking for?
Ask the community