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‎08-14-2020 02:59 AM - edited ‎08-14-2020 04:24 AM

HP Recommended
Product: LaserJet Pro M521dn
Operating System: Microsoft Windows 10 (64-bit)

This printer caused no issues on Windows 7, but ever since we changed the system to Windows 10 (clean installation), an issue arose, with the "Advanced printing features" option in the spotlight.

When the setting is set to the default "Enabled" value, all documents print properly, but there's an issue with one-page documents - when I want to print two copies of such a document, the printer prints that document on one sheet of paper, on both sides. I expected the printer to print this one-page document on two separate sheets of paper. Changing duplex settings doesn't seem to change that behaviour.

Changing the feature to "Disabled" actually fixes that issue, but there's another that comes up - many documents printed in MS Word, seemingly randomly, don't print properly. Instead of the full document, only one page comes out of the printer, with one line on the top printed in some monospace font with random characters.

The OS is running on the latest version (2004) with all updates installed. The latest driver is installed, as well as the latest firmware for the printer. Tried different USB cables and different USB ports in the computer.

Any ideas on how to fix that?

 

EDIT: While the issue hasn't been fixed, I tried using an UPD PostScript driver and configuring it to connect to the printer via LAN, which the printer is connected to. Using this PS driver seems to have fixed the issue with one-page documents - but considering PostScript prints certain documents (such as PDFs full of scanned pages) way too slow, I'm still looking for a solution that will fix this problem when using a normal, "full feature" driver.

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