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GEE94 Honor Student
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The touch screen on my printer is malfunctioning and unable to select options on the display screen

I have a HP LaserJet Pro CM1415fnw and I am unable to select any icons or options on the display screen

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GEE94 Honor Student
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The touch screen on my printer is malfunctioning and unable to select options on the display screen

Please help me fix this issue or let me know if its fixable or not. Thanks!

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Associate Professor
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The touch screen on my printer is malfunctioning and unable to select options on the display screen

In most cases a malfunctioning control panel will be a defective panel and that would be the first thing to replace if I was working on your machine. Second would be either the formatter or DC controller, depending on which board your control panel plugs into.

Find this information helpful? Please click Kudos or tag as solution. I am not an employee of HP but a current field service tech with 20+ years real world experience troubleshooting and fixing HP Imaging hardware.
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