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HP Recommended
Microsoft Windows 7 (64-bit)

Error message reads:

There is a problem with the printer or ink system. Turn printer off, then on, if problem persists contact HP

HP Recommended



Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having an issue with your HP OfficeJet printer. Don't worry I'll do my best to help you with this.


To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

How is the printer connected? USB/Wireless

Did this happen after a power surge or power outage?

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

Are you able to make a copy from the printer?


In the meantime, while you respond to this post. Let's try these steps here:


Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.


With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.


Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.


Did you try to update the printer firmware? If not, If your printer connected wireless, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website

Restart the printer once done.

If the issue persists, try the steps listed here:  HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays


Alternatively, you can visit this link: HP Officejet Multifunction Printers - Resolving 'Problem with Ink System' Error

If the issue persists this could be a possible hardware failure with the printer. There is no harm in trying to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer

The only reason why we are utilizing the instruction over the private message is because these instructions are only specific to your printer model. Please check the mailbox icon at the top-right corner of this screen.


Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.


Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.