11-07-2019 02:10 AM
My HP Laserjet P3015 does not want to use tray 2. It says it has paper jams even if the is no jammed paper. For now I am currently using tray 1 but with its limiting factors i would like to go back to using tray 2.
11-07-2019 07:40 AM
Does the error show when you power on the printer or only after you try to print? Most common issue with this printer is a dirty or worn pickup roller. Remove the tray and look in the cavity, upper front for a black or grey roller. Worn rollers will have a very smooth surface instead of the fingerprint like ridges of a usable roller. The other problem we have seen is the tray not lifting the paper into position. You can look through the back of the printer, lift the flap at the bottom edge, to make sure the tray is lifting properly.
11-08-2019 07:19 AM
Tray 2 Pickup Roller part# RM1-6323 or RM1-3763- both work
They are easy enough to replace, there are even videos online. Rarely the entire feed assembly has to be replaced, start with the roller. It should be a black or dark grey roller as Repairtrooper said, you'll probably note that it's coated with paper dust- cleaning it might help.