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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-13-2017 06:39 PM

HP Recommended
Product: laserjet P1102w
Operating System: Mac OS X 10.10 Yosemite

I have downloaded the latest firmware update LJP1100_P1560_P1600_FW_Upgrade_Security-20150114 and when i open it I get an error message  " “HP Firmware Upgrade Utility” can’t be opened. You should eject the disk image." 

 

Does anyone know how to get around this problem?

Thanks

1 REPLY 1

‎03-14-2017 08:20 AM

HP Recommended

double click the .dmg to make its content available (name will show up in the Finder sidebar), usually a window opens showing the content as well

drag the application from the .dmg window into /Applications to install (may need an administrator password)

wait for the copy process to finish

no good?

http://www.ofzenandcomputing.com/how-to-install-dmg-files-mac/

good luck!

 

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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