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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Trying to connect a wireless printer

HP Recommended
HP Office Jet Pro 6978
macOS 10.14 Mojave

Have been unsuccessful in connecting my wireless printer to the Network.  I believe that it is because on the printer it shows that the IP address not connected and the Network Name Not available.  How do I ensure that information is entered?

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HP Recommended

Hi,

From the printer screen, tap your finger from top to the bottom of the screen and then tap the WiFi icon to enter the Wireless menu of the printer.

Tap the gear icon and select Restore Network Settings, then confirm any prompt.

Access the Wireless menu again and then tap Wireless Setup Wizard, follow the steps on screen to select your network and provide its password.

 

Once done the blue wireless light should solid lit, the IP Address of the printer should be listed within the Wireless menu.

 

Shlomi



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