05-28-2019 01:54 PM
For some reason I missed this update in my email. Thanks for your help.
About a week after I got this to work (by configuring the IP via the browswer interface) two of the printers stopped working again. When I logged into the pc's, the printers were offline. In this case, I ADDed the printer again and it came up and worked.
Any idea why the printer would lose connectivity?
I will disable the Automatic update later today and continue monitoring it.
05-28-2019 08:10 PM
Much to my chagrin, the issue is only partially resolved. The original issue was that the printers kept going off-line randomly for several (but not all) of the users). After I was able to configure the printers (OJ Pro 8710 and 477dw), the printers seemed to work fine. However, I got call on Friday that the printers were again off-line. I was able to add the printer (as a new printer) and the user was able to print again. This seems to also be an HP issue. I will disable the Auto update feature as mentioned. I also want to report that the only pc that did not have an issue was loaded with Windows 10. The two pc's that were affected had windows 8 and Windows 7. I wil look to see if there was a corresponding Windows update to the printers' stoppage.
Any ideas would be appreciated.