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Message 1 of 4
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Flag Post

Solved!

Unable to Print from laptop

HP Recommended
Laser Jet Pro M118dw
Microsoft Windows 10 (64-bit)

Hi there,

 

Having issues printing only from my laptop. Otherwise can print from my phone, my wife's laptop, and even remotely through my hpeprint.com email. 

 

I have tried reinstalling software and the drivers and have been following the instructions on the forums with no luck.

 

Please help. Thanks!

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @BoonHuiKua

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Can't print from computer" issue. 

 

Do you get any error message when you try and print?

 

While you respond to that, Use HP Print and Scan Doctor to check connectivity

 

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.

  2. Run HPPSdr.exe from the download location on your computer.

  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  4. If a screen prompts you to turn on printer updates, click Yes.

  5. If a screen prompts you to make your printer the default printer, click Yes.

  6. Try to print. If the printer remains offline

If the issue persists, Try the step2-6 in the document to resolve the issue -Printer is Offline (Windows)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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Message 3 of 4
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HP Recommended

Hi there.

 

Sorry I didn't reply earlier. I actually fixed it myself by  setting a TCP/IP port. the WSD port was faulty. the scan doctor and other stuff didn't work previously. 

 

Thanks for replying though.

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HP Support Agent
HP Support Agent
5,051 5,026 284 326
Message 4 of 4
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HP Recommended

Hi @BoonHuiKua

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

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