Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post
HP Recommended

Unable to Update Printers firmware

HP Color LaserJet MFP M477fdn
Microsoft Windows 7 (64-bit)

I need to update the firmware on some printers, but when I run the Firmware Update Tool from my computer (I have a network shared printer mapped) I don't see my printer on the available ones.


If I try to go to the server from where I'm sharing the printer, and run the tool from there I got this error "Can't find any printers to update EnumPrinters said: The data area passed t o a system call is too small. EnumPrinters needs 35752 bytes and we sent 16384" and I don't see my printer (or any other printer) on the list.

HP error.PNG

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation