Unable to install driver for HP Color Laser Jet Pro MFP M281 fdw

[mbm7557]

Hi,

When I wanted to use the OCR function in the printer and its software I get the error message that my printer are not installed, this is despite that i have been and am able to print by using the HP Smart software.

I tried to download the driver "LJM278-M281_UWWL_4_1_Full_WebPack_44.7.2712" again and run it as an Administrator, but I keep getting this error message: 

I am not sure what to do next, and is a bit frustrated as I need the ocr function asap.

I hope you are able to help.

Kind regards,

mbm7557

[Kumar0307 · Accepted solution]

Hi @mbm7557

Welcome to the HP Support Community. I'd be happy to assist you.

I understand you would like to scan a document and save it as an OCR file to edit. 

Use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended".

If the above app did not help, proceed to the next step.

Make sure you are logged in as an administrator on the PC to install the full-feature driver.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[mbm7557]

Thank you for your kind help, everything is working now 😀

[Kumar0307]

@mbm7557

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!