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TB01 Top Student
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Unable to remove Magenta cartridge??

M553
macOS 10.14 Mojave

Hello again. Another issue. I'm not able to physically remove the Magenta cartridge. It seems to be hung up. Only can extract about 1 inch from where seated in the machine. Afraid I'm going to break the tab pulling any harder. I will be in a real bind then.

 

Any thoughts?? 

 

IMG_8766.jpgfully seatedIMG_7802.jpg3/4 to 1'" extraction.

 

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TB01 Top Student
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Unable to remove Magenta cartridge??

That' s a good idea - unfortunately, the line just rings out then hangs up on me after robo attendant says that the call cannot be completed at this time.. 3 call attempts. Another number you might have David? Thank you.

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TB01 Top Student
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Unable to remove Magenta cartridge??

So I've gotten through to HP (I think). The number passed to me in the solution. They told me that they would send a tech once I went to a local store, bought a 25 google play card and then return their call to another number than what I originally called.. They said they need $25 to register my problem then they would send a tech to fix the non-removeable cartridge?? Sounds sketchy to say the least. Any ideas on this?

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HP Support Agent
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Unable to remove Magenta cartridge??

@TB01

 

Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required information's,

 

Good Luck. :)

Barachiel
I am an HP Employee

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