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Unable to retrieve or reset password.

HP LaserJet MFP M130fw

Help! I have been trying to find a way to factory reset this HP LaserJet MFP M130fw without the need for a password. So far everything I have found tells me to go to the service icon on the printer but it is password protected. Unfortunately no one in my department knows the password to this printer hence why I am trying to reset it.
Is there is a way to retrieve or reset the password without doing a factory reset? If not then how do I go about resetting the whole printer while locked out of the service panel.

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Message 2 of 2
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Unable to retrieve or reset password.

Hi @KySchri


Welcome to the HP Support Community. 


I have sent you a private message with the password reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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