Uncorrectable print head

[Thibault84]

Hello

After changing the Cyan cartridge to an official cartridge, the printer indicates "print head missing"

I did the cleaning as indicated by the support but in vain

I can't find any way to contact support since the warranty has expired ... I am extremely surprised by this situation and it bothers me a lot especially now!

I have already

-disconnected, reconnected: ko

-tried a maj of the firmware kb because status not recognized

-tried an alignment of the heads ko because status not recognized

Do you have an idea ?

thank you

[TEJ1602]

@Thibault84, Welcome to HP Support Community!

If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

Since the device is out of warranty, and we've concluded that this is a hardware malfunction, I may have a few pointers/suggestions to help you out, however, since these suggestions are limited to you and your printer alone, I'd like to send out a private message with those details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!