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‎12-29-2019 06:40 PM

HP Recommended
Product: LaserJet M404dn
Operating System: Microsoft Windows 10 (64-bit)

I have a relatively new LaserJet 404dn, which replaced my old LaserJet P2055dn , which replaced a few earlier models. I've been having an odd problem when printing text created with WordPerfect (yes, I'm older than dirt). An occasional line or portion of a line in a long document will print in what looks like hieroglyphics or maybe ancient Martian (see photo) IMG_1143.JPG— the rest of the document is properly printed. Problem doesn't seem to happen when printing a PDF, nor did it occur with my old printers. I suspect it may be a problem with the printer's memory. Any ideas? 

2 REPLIES 2

‎12-29-2019 07:38 PM

HP Recommended

What driver are you using? I would suggest you will have better success with a PCL5 driver over a PCL6 driver. 

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‎01-01-2020 09:34 AM

HP Recommended

Thanks for the suggestion, but I can't find that driver on the HP site. Any idea where it might be? Also, should I uninstall the current driver before installing the PCL5? 

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