03-19-2017 10:48 AM
I replaced the yellow & cyan toner cartridges in my printer a while back with HP cartridges purchased from Office Depot. When I installed them, I got the message "Used supplies in use" and the level of the toner does not show in the lcd display. I checked today to see if I was missing a firmware upgrade and it appears I am not.
Has anyone else seen this problem? The cartridges came in HP boxes which are still sitting around waiting to be mailed with the old cartridges for recycling.
03-20-2017 03:55 PM
Well, that probably would have been the thing to do at some point last year, but I ignored the problem and I'm sure that Office Depot wouldn't take a return of something I bought last May. Fortunately, I replaced the black and the magenta cartridges at about the same time and I don't have that problem with those two, so I'll just reorder the cyan & yellow after those two run out.
And if it happens again, I'll return for replacement right away.
Thanks for your input.