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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Message 1 of 4
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W

HP Recommended
HP LaserJet M227
Microsoft Windows 8.1 (64-bit)

hello,

 

Every time we use duplex printing the page jams.
opening the rear door there appears to be nothing to alter to fix the issue ( except removing the jammed paper)

 

any advice?

 

thanks

Stuart

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@StuRams

 

Welcome to HP Support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 3 of 4
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HP Recommended

Hello,

 

Already tried those.

Single side page prints. Duplex printing errors each time it pulls back paper.

 

Thsnks

Stuart

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HP Support Agent
HP Support Agent
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Message 4 of 4
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@StuRams

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
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