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‎09-19-2020 03:47 PM - edited ‎09-19-2020 04:24 PM

HP Recommended
Product: HP LaserJet Pro 200 color Printer M251
Operating System: Microsoft Windows 10 (64-bit)

My printer was working fine last weekend and then this weekend will not connect to the network.  I keep getting the error WPA authentication method on your HP printer has been configured to a non-default setting. 

I can connect to the network it is unsecured with no problems but not when it is secure.

 

I have a Verizon Fios router

 

Please help!

 

Thank you

Category:
6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2020 10:47 AM

HP Recommended

My problem was fixed today by Verizon Fios support.  During an update for the router the SON Self-Organizing Network was enabled and it was blocking my printer.  I disabled it in the My Fios app and reconnected the printer and was able to establish a connection. Thank you

View solution in original post

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5 REPLIES 5

‎09-19-2020 04:38 PM

HP Recommended

If you can connect to  unprotected network that means communication is working. Likely the password/passcode has either been changed or corrupted and you will need to reenter the passcode that is used to connect to your wireless.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-19-2020 10:54 PM

HP Recommended

Hi,

Please make sure your printer firmware is up to date:

https://ftp.hp.com/pub/softlib/software13/COL44532/lj-108129-8/M251_color_Series_FW_Update-20150212....

 

Additionally, I would check with Verizon what security settings may be changed with the latest update for FIOS, it seems there were some security changes as reported by multiple users:

https://h30434.www3.hp.com/t5/Inkjet-Printing/Officejet-Pro-8600-amp-8610-are-not-connecting-to-wire...

 

For example, if it may add WPA3 authentication, this is not supported by the printer which supports WPA1/WPA2.

 

Shlomi

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎09-22-2020 01:55 PM

HP Recommended

Thank you

My firmware is reading 20150212 so it is up to date.  So I am guessing it has something to do with Verizon security.  What should I do.  I am a teacher and I need my printer.  Thank you

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‎09-23-2020 10:07 AM - edited ‎09-23-2020 10:09 AM

HP Recommended

I suggest contacting Verizon and check what can be done, it seems to be caused due to any router configuration issue since the last update, or temporarily connect the printer with USB cable to the PC or with an ethernet cable to the router.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎09-23-2020 10:47 AM

HP Recommended

My problem was fixed today by Verizon Fios support.  During an update for the router the SON Self-Organizing Network was enabled and it was blocking my printer.  I disabled it in the My Fios app and reconnected the printer and was able to establish a connection. Thank you

Was this reply helpful? Yes No
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