cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
5 4 1 4
Message 1 of 6
190
Flag Post

Solved!

WPA authentication method on HP Printer has been configured to a non-default setting

HP Recommended
HP LaserJet Pro 200 color Printer M251
Microsoft Windows 10 (64-bit)

My printer was working fine last weekend and then this weekend will not connect to the network.  I keep getting the error WPA authentication method on your HP printer has been configured to a non-default setting. 

I can connect to the network it is unsecured with no problems but not when it is secure.

 

I have a Verizon Fios router

 

Please help!

 

Thank you

5 REPLIES 5
Highlighted
Level 12
Level 12
6,022 5,975 648 1,531
Message 2 of 6
Flag Post
HP Recommended

If you can connect to  unprotected network that means communication is working. Likely the password/passcode has either been changed or corrupted and you will need to reenter the passcode that is used to connect to your wireless.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Reply
0 Kudos
Highlighted
Level 17
Level 17
29,349 29,071 5,040 11,486
Message 3 of 6
Flag Post
HP Recommended

Hi,

Please make sure your printer firmware is up to date:

https://ftp.hp.com/pub/softlib/software13/COL44532/lj-108129-8/M251_color_Series_FW_Update-20150212....

 

Additionally, I would check with Verizon what security settings may be changed with the latest update for FIOS, it seems there were some security changes as reported by multiple users:

https://h30434.www3.hp.com/t5/Inkjet-Printing/Officejet-Pro-8600-amp-8610-are-not-connecting-to-wire...

 

For example, if it may add WPA3 authentication, this is not supported by the printer which supports WPA1/WPA2.

 

Shlomi

 



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Highlighted
Author
Level 2
5 4 1 4
Message 4 of 6
Flag Post
HP Recommended

Thank you

My firmware is reading 20150212 so it is up to date.  So I am guessing it has something to do with Verizon security.  What should I do.  I am a teacher and I need my printer.  Thank you

Reply
0 Kudos
Highlighted
Level 17
Level 17
29,349 29,071 5,040 11,486
Message 5 of 6
Flag Post
HP Recommended

I suggest contacting Verizon and check what can be done, it seems to be caused due to any router configuration issue since the last update, or temporarily connect the printer with USB cable to the PC or with an ethernet cable to the router.



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Highlighted
Author
Level 2
5 4 1 4
Message 6 of 6
Flag Post
HP Recommended

My problem was fixed today by Verizon Fios support.  During an update for the router the SON Self-Organizing Network was enabled and it was blocking my printer.  I disabled it in the My Fios app and reconnected the printer and was able to establish a connection. Thank you

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation