05-02-2017 04:51 PM
I formerly had a work computer using Windows 8, I believe, and I could do manual 2-sided printing. I'd click on the 'use print using sytem dialog' which brought up a 2 sided printing option. My new Dell computer does not have that option pop up. I've downloaded printer software, but printer firmware says it can't find the printer, although I print using the printer all the time. Is there a way to get the 2-sided printing option back?
05-04-2017 03:25 PM
Welcome to HP Forums @Bikerdale,
Thanks for the post.
I understand that you are facing a issue with your printer settings where you are unable to find 2 sided printing option.
Not to worry, I will be glad to help.
Are you able to make a copy on the printer? (This would let us know the printer is working fine.)
Are you facing this issue on any particular application or multiple applications?
Kudos to you for trying to troubleshoot the issue on your own.
The issue you are facing seems to be a driver issue. Request you to follow the procedure mentioned below to uninstall the printer cleanly and install it back on the computer.
Procedure mentioned below might look complicated but will fix the issue you are facing.
Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
Go to devices and printers, select any printer listed there and you will get some options on the top.
Click on print server properties.
You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
Delete all the instances of your printer listed in devices and printers.
Restart the PC.
Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
Type %temp% in the run box and click Ok or hit the Enter button.
It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
Restart the PC again.
Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
Connect the printer to your computer only when the setup prompts for the printer.
Keep me posted.
**Please Mark a Reply "Accept As Solution" if this has resolved your issue.**
I Work On Behalf Of HP
11-10-2017 12:45 PM
Thank you very much! Worked perfectly and solved the problem!
Note: I wasn't able to pull up the temporary files to remove, but after I reset the first time, I reinstalled the driver and am now able to print 2 sided. THanks so much!