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Message 31 of 51
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Web Services problem - Server connection error

Follow the instructions in message 16 of this thread.

I am employed by HP

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Biagio_Plasmati
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Message 32 of 51
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Digitando IP stampante da Google Crhome non riesce a visualizzare la scheda "Web Service" e quindi non riesco ad abilitare il Servizio. Cosa posso fare? Premeto cha da una ricerca tramite Google ho scritto "HP LaserJet Professional M1217fnw Web Service" e mi ha condotto ad un indirizzo IP 208.72.65.169 dove visualizavo la scheda Web Service, poi quando ho immesso i parametri del Ip e gateway del router e stampante, non sono riuscito ad accedere e quindi non trovo più la scheda web server, posso solo accedere dall'indirizzo Ip della stampante, ma senza visualizzare la scheda web server.

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gadio
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Message 33 of 51
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Hi,

Thanks for the answer. I tried that solution but it did not work.

My router is at 192.168.1.1. I tried with the router address in the DNS. Then I tried with 8.8.8.8 and later even with

other free DNS like 208.67.222.222. Nothing seems to work. The Apps con't connect to the internet.

 

Any idea how to approach this? 

 

[ I have to say - this printer looked great from a spec prespective. However,the reality is very disappointing... ]

 

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Message 34 of 51
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What router?  What ISP?  What operating system?

I am employed by HP

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Kinsella_Finn
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Message 35 of 51
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I'm having the same issue on my HP6500A Plus. I've had it for two years and have moved a couple of times and never had an issue until now. Last night When trying to print from my iphone and ipad it printed but took more than 40 minutes for each document. When I printed from my laptop (wireless) it was fine. Today it won't print but a header from my ipad, not at all from my iphone, and my laptop says "Unable to Communicate with Printer" I plugged in a USB cord just to get my print job done and I still get the same message. I've tried resetting it and putting in my wireless settings again, but nada. I tried to follow your directions, but I'm confused. I put the IP address in an IE browser window and it does nothing. Where am I messing up? HELP. TY 🙂
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Message 36 of 51
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http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Web-Services-problem-Server-connection-...

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kenzen70
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Message 37 of 51
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I have a LaserJet P1102w. Printing works just fine in the local WLAN, but I am unable to enable HP Web Services. I always get a "Connection Error". I tried the trick with the static IP and using Google's DNS, alas to no avail. There is no firewall in my router, internet connection works just fine in other devices. I don't know what else to do, I hope someone here can help me.

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HP Support Agent
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Message 38 of 51
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Hi kenzen70,

 

I'm sorry to hear that you are running into repeated "Connection Error" messages when trying to enable the ePrint feature of your Laserjet P1102w.

 

I have included a document about getting started with ePrint for your Laserjet.  It has detailed steps to take to get your web services showing as connected so you can get your ePrint setup.

 

Getting Started with ePrint

http://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/2585903

 

--------------------------
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Happytohelp
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kenzen70
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Message 39 of 51
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Hi,

 

Thanks for the reply. I got one step closer after I updated the firmware.

 

I was able to activate ePrint on the printer. It's showing me a @hpeprint.com address. However, I tried to print using this address and it's not working.

 

I also tried to add the printer on HP Connected. But the site is asking for a claim code. I'm supposed to get that code from the info page. But when I click on "Print Info Sheet" on the "HP Web Services" tab nothing happens. I have tried this with multiple browsers. Normal print jobs are printed.

 

 

Regards,

 

Kenzen70

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HP Support Agent
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Message 40 of 51
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Hi kenzen70,

 

Thank you for the updated information.  It's good to hear that we are making progress.

 

To get the Web Services Info Sheet let's try the following steps:

 

  1. Open up your embedded web server
  2. Click on the "Web Services" tab across the top
  3. Click on "Remove Web Services" on the left hand side menu
  4. Click on "Remove Web Services" button
  5. While still on the "Web Services" tab please click on "Setup" on the left hand side menu
  6. Click on the "Continue" button and please follow the prompts.

 

We should now have your Web Services info sheet with a valid claim code so you can add the printer to your HP Connected account.

--------------------------
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Happytohelp
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