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Honor Student
Posts: 2
Member Since: ‎12-13-2011
Message 1 of 17 (249,271 Views)
Accepted Solution

What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

My Laser Jet M1212nf MFP still copies, but everytime I try to print or scan a document it doesn't work and it shows a supply memory error on the display. I already tried to switchof and uplug the printer, but the problem still persits. Can anybody help me???

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Accepted Solution

Re: What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

Just fixed this on yet another Laserjet 2600dn....

 

Remove the affected cartridge. Look at where the chip on the cartridge hits the reader at the rear of the machine. There are two triangular 'wires' which hit the chip.

 

They should both be raised proud of their mount. In all cases of this error which I have dealt with (I'm a reseller) one or both have been pushed into the mount and are failing to spring out when the cartridge is removed.

 

This prevents the chip being read.

 

The solution? Grab them and gently pull them proud again so that the inserted cartrdige makes firm contact with them.

 

Problem solved! Hope this helps at some people experiencing this issue.

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Top Student
Posts: 8
Member Since: ‎01-28-2013
Message 2 of 17 (248,981 Views)

Re: What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

It means that one of your ink cartridges is not working properly. Try reinstalling the cartridge. If that doesn't work, your supposed to replace it. I find that if it is a color cartridge, there should be a way to over ride or ignore it, but I haven't found a way to do that yet.

Regents Professor
Posts: 4,377
Member Since: ‎11-28-2011
Message 3 of 17 (248,976 Views)

Re: What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

 

I have seen this error before on the forum, and a number of people resolved the issue with the help below. 

Just take out your toner cartridge. If you find an orange color notch on the left side, just remove it. Re-insert the cartridge and restart the printer. This should resolve your issue.

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/What-is-a-supply-memory-error-10-1...

Try that and let me know if that is useful, if not I will do whatever I can to help you out! 

Have a great day! 
 

Top Student
Posts: 8
Member Since: ‎01-28-2013
Message 4 of 17 (248,973 Views)

Re: What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

Thanks for the quick response. However, there is no orange color notch on the left side.

Tutor
Posts: 3
Member Since: ‎03-28-2013
Message 5 of 17 (245,845 Views)

Re: What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

Just fixed this on yet another Laserjet 2600dn....

 

Remove the affected cartridge. Look at where the chip on the cartridge hits the reader at the rear of the machine. There are two triangular 'wires' which hit the chip.

 

They should both be raised proud of their mount. In all cases of this error which I have dealt with (I'm a reseller) one or both have been pushed into the mount and are failing to spring out when the cartridge is removed.

 

This prevents the chip being read.

 

The solution? Grab them and gently pull them proud again so that the inserted cartrdige makes firm contact with them.

 

Problem solved! Hope this helps at some people experiencing this issue.

Regents Professor
Posts: 8,735
Member Since: ‎11-27-2009
Message 6 of 17 (245,833 Views)

Re: What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

Hi PrinterFood, would you have a photo you could share? Thanks

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Tutor
Posts: 3
Member Since: ‎03-28-2013
Message 7 of 17 (245,807 Views)

Re: What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

 


Ciara_B wrote:

Hi PrinterFood, would you have a photo you could share? Thanks


Sorry- no! I had gone round to the customer expecting to deliver an exchange for a faulty toner... then offered to have a quick look myself at the problem. Ended up selling him the replacement toner- win, win!

 

It's fairly easy to spot the relevant parts.

 

Mike

Regents Professor
Posts: 8,735
Member Since: ‎11-27-2009
Message 8 of 17 (245,795 Views)

Re: What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

Ok no worries, cheers Mike

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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Student
Posts: 1
Member Since: ‎07-21-2014
Message 9 of 17 (237,074 Views)

Re: What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

I have been having this problem too.  

 

I just did this and it worked.  Thanks!

Student
Posts: 1
Member Since: ‎01-22-2015
Message 10 of 17 (225,090 Views)

Re: What is a supply memory error 10.1000? How can I fix it? My printer won't scan nor print.

At work got this problem on M1212nf, which was printing blank pages.

 

It turned out to be the toner cartridge, a notch has been broken off it on the left side, which goes in a guided slot and helps lift the chip reader to the cihp on the cartridge.

 

Without it the chip reader stays down, and therefor no cartridge can be read.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation