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‎06-19-2020 09:52 AM

HP Recommended
Product: Color Laser Jet Pro MFP M277cp
Operating System: Microsoft Windows 10 (64-bit)

Every page that is printed (also does it on copies) has a red strip down the right side, about the width of a ruler. I have run the HP Diagnostics and it said everything was ok. None of the cartridges are empty. 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-23-2020 06:29 PM

HP Recommended

As I stated, most likely a defective cartridge. There may be something stuck to the magenta drum unit, but if damaged replacement is really your only course of action. Replace the cartridge and 95% chance your problem will go away.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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4 REPLIES 4

‎06-19-2020 02:34 PM

HP Recommended

More likely a defective than empty cartridge. Can you post a picture of the defective page?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-23-2020 01:58 PM

HP Recommended

Cartdridges are definitely not empty. Here is a picture of a recently printed page with the red stripe. 20200623_155455.jpg

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‎06-23-2020 06:29 PM

HP Recommended

As I stated, most likely a defective cartridge. There may be something stuck to the magenta drum unit, but if damaged replacement is really your only course of action. Replace the cartridge and 95% chance your problem will go away.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-24-2020 07:18 PM

HP Recommended

So I replaced the Magenta cartridge, and the red stripe did go away. Now there remains a slight yellow strip in the same area. I don't have a yellow one so I'll have to get one to replace that one also. Not sure how they could have gotten damaged, but that seems to be what the problem was. Thanks.

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