06-19-2020 09:52 AM
Every page that is printed (also does it on copies) has a red strip down the right side, about the width of a ruler. I have run the HP Diagnostics and it said everything was ok. None of the cartridges are empty.
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06-19-2020 02:34 PM
More likely a defective than empty cartridge. Can you post a picture of the defective page?
06-23-2020 06:29 PM
As I stated, most likely a defective cartridge. There may be something stuck to the magenta drum unit, but if damaged replacement is really your only course of action. Replace the cartridge and 95% chance your problem will go away.
06-24-2020 07:18 PM
So I replaced the Magenta cartridge, and the red stripe did go away. Now there remains a slight yellow strip in the same area. I don't have a yellow one so I'll have to get one to replace that one also. Not sure how they could have gotten damaged, but that seems to be what the problem was. Thanks.