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kv209
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(Wireless) This Feature has been disabled. Contact the person who set up the printer

OfficeJet Pro 8730
Microsoft Windows 10 (64-bit)

I have updated my computer to a Windows 10. My old system was a Windows 7. I installed my printer on the new laptop and now it does not see my wireless router. I have uninstalled & reinstalled. I have ran the print & scan Dr. My HP Smart says the printer is offline. I have turned off/on everything several times. I have reset my printer numerous times. I have tried to print from my phone and my phone states the printer isn't available. Can someone help me please? 

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HP Support Agent
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(Wireless) This Feature has been disabled. Contact the person who set up the printer

Hi @kv209

 

Welcome to the HP Support Community. I'd be happy to assist you with the password. 

 

Please try restoring the network settings to defaults - 

 

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Restore Network Defaults, and then touch Yes.
A message appears stating that the network defaults have been restored.
3. Touch OK.

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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kv209
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(Wireless) This Feature has been disabled. Contact the person who set up the printer

Hi Asmita,

 

I've reset it numerous times. I got on with a remote log on and was told that my Network Drive is shot and that I need to replace my printer. I guess that will be my next step.

 

Thank you

Kathi

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HP Support Agent
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(Wireless) This Feature has been disabled. Contact the person who set up the printer

@kv209

 

Appreciate you trying the steps, Kathi. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

Asmita
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation