01-01-2020 07:44 AM
I have updated my computer to a Windows 10. My old system was a Windows 7. I installed my printer on the new laptop and now it does not see my wireless router. I have uninstalled & reinstalled. I have ran the print & scan Dr. My HP Smart says the printer is offline. I have turned off/on everything several times. I have reset my printer numerous times. I have tried to print from my phone and my phone states the printer isn't available. Can someone help me please?
01-03-2020 08:48 AM
Welcome to the HP Support Community. I'd be happy to assist you with the password.
Please try restoring the network settings to defaults -
1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Restore Network Defaults, and then touch Yes.
A message appears stating that the network defaults have been restored.
3. Touch OK.
If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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