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‎12-03-2019 08:27 AM

HP Recommended
Product: LaserJet Pro M404dw
Operating System: Microsoft Windows 7 (64-bit)

New LaserJet Pro M404dw completed set up just fine.  Initially prints just fine.  Problem is after a period of time (generally a day or so), the printer will not wake up when it is sent a print job--all I get is an error message on the computer saying it can't find the printer and the only way to get it to print is a power off/on cycle.  Sleep is set to longest available--1 hr (there is no "never" option).  "Shutdown after" is set to 8 hrs after sleep (there is no "never" option).  The Disable after Shutdown setting is set to "When Ports are active" (there is a "never" option but the instruction manual says that option sets the machine to shut down according to the "Shutdown After" setting).  Just need it to print when it is sent a print job after not getting used for a day or two.  Have two other older HP printers on the same network and they don't have this problem!      

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