cancel
Showing results for 
Search instead for 
Did you mean: 
TomF62
Level 1
4 3 0 1
Message 1 of 7
258
Flag Post
HP Recommended

Solved!

Word docs have serious vertical toner scatter. All other apps print clean on my HP MFP 477fdw

477fdw
Microsoft Windows 10 (64-bit)

Hi!

 

This problem just started. Only happens in Word. I have re-installed drivers, FW update on printer. Changed paper type from "unspecified" to "plain".

 

toner.JPG

6 REPLIES 6
Level 10
Level 10
3,323 3,310 317 673
Message 2 of 7
240
Flag Post
HP Recommended

Solved!

Word docs have serious vertical toner scatter. All other apps print clean on my HP MFP 477fdw

That really looks like a failed toner. How do the print quality tests look, or other color documents?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
Reply
0 Kudos
TomF62
Level 1
4 3 0 1
Message 3 of 7
235
Flag Post
HP Recommended

Solved!

Word docs have serious vertical toner scatter. All other apps print clean on my HP MFP 477fdw

just ran 3 more tests based on your thoughts.  

1) Blue square, yellow square, red square and black text in PPT. Came out 100% fine

2) Blue square, yellow square, red square and black text FROM PPT. PASTED into a Word doc -came out 100% fine

3) the same "lorum ipsum" doc - came out exactly the same with magenta toner scattered all over. 

 

Each printed within a 2 minute window.

Reply
0 Kudos
Level 10
Level 10
3,323 3,310 317 673
Message 4 of 7
199
Flag Post
HP Recommended

Solved!

Word docs have serious vertical toner scatter. All other apps print clean on my HP MFP 477fdw

And if you print the configuration page from the control panel does that look ok? There could be a bad macro in your document but I have never seen an error create that type of defect. If it is happening on black only documents it could be that the alienation function is not working properly.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
Reply
0 Kudos
TomF62
Level 1
4 3 0 1
Message 5 of 7
156
Flag Post
HP Recommended

Solved!

Word docs have serious vertical toner scatter. All other apps print clean on my HP MFP 477fdw

OK - checked for Macro's - none present. Printed a PDF and it looked amazing. Printed an excel spreadsheet - stunning. Printed the "print test" page - awesome.

 

Then: 

1) Printed a word doc with lots of text and an image on the page - Flawless.

2) Printed the same word doc, removed all images - Horrible magenta streaking up and down the page (see image earlier).

Reply
0 Kudos
Level 10
Level 10
3,323 3,310 317 673
Message 6 of 7
146
Flag Post
HP Recommended

Solved!

Word docs have serious vertical toner scatter. All other apps print clean on my HP MFP 477fdw

Either a faulty magenta or an issue with the alienation. System, which disengages the color mechanics when printing only black.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
Reply
0 Kudos
Highlighted
TomF62
Level 1
4 3 0 1
Message 7 of 7
97
Flag Post
HP Recommended

Solved!

Word docs have serious vertical toner scatter. All other apps print clean on my HP MFP 477fdw

Hey Repairtrooper - you nailed it. Faulty magenta! Thank you for your help.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation