03-05-2019 05:07 AM
Can anyone help please? When I print a picture or photo or mixed text, no yellow is printed. If however, I print a yellow box, the yellow prints perfectly. How can I solve this? Thankyou!
03-05-2019 05:51 AM
couple things you could try:
run a calibration routine, can usually access the option through the printer display
firmware update- go to hp.com-->support & drivers, download the latest firmware & follow install directions.
see if there is a "disable cartridge check" in troubleshooting menu. you can switch the toner around and see if the issue follows the yellow toner, or is something to do w/ the bay it sits in. not all printers have that feature though. good luck!