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HP Recommended
HP1217NFW
Mac OS X 10.11 El Capitan

I have had trouble free use of this printer on my Mac but cannot get it to print. Everything points to he need to delete and reinstall software. How do I do this?

 

1 REPLY 1
HP Recommended

Hi @alanh17

Welcome to the HP Support Community. I understand you are not able to print from your MAC. I'd be happy to assist you.

 

How is the printer connected to the MAC? Check the connections.

 

HP LaserJet Pro M1217nfw Multifunction Printer is AirPrint compatible.

 

Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

6.) Try to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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