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‎10-09-2019 09:21 AM

HP Recommended
Product: Easy Scan
Operating System: Other

When I upgraded to MacOS 10.15 ( Catalina) easy scan will load and the scanner scans, but easy scan stay on"preparing to scan" and will not provide images.

97 people had the same question
100 REPLIES 100

‎10-09-2019 09:33 AM

HP Recommended

Could you please let us know your printer model?

 

In the meantime, may you able to scan using the HP Smart app instead?

https://ftp.hp.com/pub/softlib/software13/printers/HPSmart3.6.pkg

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-09-2019 09:40 AM

HP Recommended

It is a Laserjet Pro MFP M127fw

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‎10-09-2019 09:42 AM

HP Recommended

Image Capture should allow scanning with your printer, till a further HP Easy Scan update will become available in the future:

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-Easy-Scan-is-not-currently-supported-i...

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-09-2019 10:31 AM

HP Recommended

Similar problem on an HP Officejet Pro 8600.  Easy scan shows preparing scan but nothing happens. Could previously also do a wireless scan to computer from the Officejet- get same message and nothing happens.  Had to do a hardwire connection and go to the HP Print/Scan window, as opposed to Easy scan, in order to scan- that worked.

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‎10-09-2019 10:52 AM

HP Recommended

I have the exact similar same problem on my Officejet PRo 8620 all in one HP.

Waiting for a rapid solution.

Thanks

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‎10-09-2019 08:57 PM

HP Recommended

ShlomiL's solution worked for me.  I used his link to download the HP Smart app and now scanning is working well.  THANKS

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‎10-10-2019 07:44 AM

HP Recommended

It didn't work for me. I am using image capture until a new release is made.

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‎10-10-2019 08:35 AM

HP Recommended

Did you try the HP Smart.app?  that is what worked

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‎10-10-2019 08:36 AM

HP Recommended

Thanks, ShlomiL. I used your link and can scan again. The quality is very poor but it'll do until Mac comes up with a fix. Do you think they will?

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