cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1
5 5 0 2
Message 91 of 101
203
Flag Post
HP Recommended

after upgrading to Mac OS Catalina easyscan is not working right

Found a solution for the computer that did not work.

 

Started a chat session with support, gave the printer's serial number and was directed to reinstall the software.  It was titled "HP Easy Start" v 2.9.1.002 with a release date of Dec 18, 2019.  Went through all the steps as if it was a new install and voilà, it worked.

 

I hope it works for others.  I sure did not see this solution on the forum before but it worked for me.  I hope it works for you.

 

Go to https://support.hp.com/us-en and put in your printer serial number.  Find that by going to your printer web page (Preferences=>printers Select your printer and double-click on the icon Settings => Show Printer Webpage => Tools and you will find it there. 

 

Good Luck!

Highlighted
New member
2 2 0 1
Message 92 of 101
182
Flag Post
HP Recommended

after upgrading to Mac OS Catalina easyscan is not working right

Outstanding!  This worked!  Thanks so much.

Reply
0 Kudos
Highlighted
Level 2
9 9 0 5
Message 93 of 101
167
Flag Post
HP Recommended

after upgrading to Mac OS Catalina easyscan is not working right

Doesn't make any difference to me (HP Officejet Pro 8615)
How is it possible that a company like HP can't make software that works for everyone ?

A person who is tired of waiting for an update of HP EasyScan for macOS Catalina
Reply
0 Kudos
Highlighted
Level 1
5 5 0 2
Message 94 of 101
160
Flag Post
HP Recommended

after upgrading to Mac OS Catalina easyscan is not working right

Agima,

 

Sorry it is not working for you.  Though what I use had a release date Dec, 18, it does not mean is that is when it appeared on the webpage.

 

Since this problem was first reported in October it is possible that they are still in the process of releasing an update for your device.  I would suggest checking the release date of the software and see if you are using an updated version, probably in December or later.

 

Good luck!

Reply
0 Kudos
Highlighted
Level 2
9 9 0 5
Message 95 of 101
153
Flag Post
HP Recommended

after upgrading to Mac OS Catalina easyscan is not working right

Thank you for your support
But I doubt that HP is really working on the problem.
To be continued...

A person who is tired of waiting for an update of HP EasyScan for macOS Catalina
Reply
0 Kudos
Highlighted
Level 1
6 6 0 0
Message 96 of 101
142
Flag Post
HP Recommended

after upgrading to Mac OS Catalina easyscan is not working right

HP Easy Start" v 2.9.1.002 has no claims to work with IOS 13.0.4. I'm not about to try it.

 

Reply
0 Kudos
Tags (1)
Level 1
4 3 0 2
Message 97 of 101
104
Flag Post
HP Recommended

after upgrading to Mac OS Catalina easyscan is not working right

OS 10.15.3 upgrade today solved the problem. Easyscan is working again.

Highlighted
Level 15
Level 15
1,322 1,313 131 290
Message 98 of 101
100
Flag Post
HP Recommended

after upgrading to Mac OS Catalina easyscan is not working right

@tomsg 

Hello and thanks for return,

Absolutely, I can confirm that. Please follow the instructions in this message to update MacOS.

I remain at your disposal in case of need.


Best regards,:Wink:





I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France.
Reply
0 Kudos
Highlighted
Level 1
3 2 0 1
Message 99 of 101
93
Flag Post
HP Recommended

after upgrading to Mac OS Catalina easyscan is not working right

Hi all,

Before upgrading to 10.15.3 it was already running using the last release of EasyScan and the process to re-install on the top of the older release of EasyScan as already noticed in past replies...

And of course the last release is working indeed with Catalina 10.15.3.

 

JP

Highlighted
Level 2
9 9 0 5
Message 100 of 101
78
Flag Post
HP Recommended

after upgrading to Mac OS Catalina easyscan is not working right

It's working for me too with yesterday Cataline update 10.15.3
And it was not working before with lastest EasyScan release only

A person who is tired of waiting for an update of HP EasyScan for macOS Catalina
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation