10-11-2019 06:43 AM
I had downloaded the app a few weeks ago, and have now, after finding that installing Catalina stopped me being able to scan, downloaded it again, but still can't scan using easyscan. When is the HP upgrade due for dealing with this problem?
10-14-2019 04:21 AM
Same problem for me with my HP 8615 connected by Wifi to my home network.
When I request to scan from the printer to the Mac with a document in the printer (not on the feeder), I got an error message which asks me to put a document in the feeder.
It works when I put a document in the feeder
10-14-2019 08:48 AM
You are not alone, Catalina did it to me on hp 8720, too, I erase printer and re install again on iMac 27,
now error from trying to scan from glass.
It is possible withe easy scan but no way to scab a batch only one page at a time.
10-14-2019 02:00 PM
Please use Image Capture to scan, HP Easy Scan is not currently supported on Catalina:
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
10-14-2019 02:52 PM
I know about the image capture saw the article, in mine point of view that is hardly a solution.
considering scanning direct from printer with set up made before (usually for work and mails it will be pdf,) no need to try
to configure before about how many pages one document or you have a bunch....
We are going back-words.
Upgrade of systems is not about taking us back... apple should do matching before, and hp had enough time to
really no one care about the lost of hours.....
10-14-2019 05:52 PM
Installing the HP Scan Smart didn't work. I use the OfficeJet 8620 AIO's scan to computer feature. This doesn't work after Catalina.
In regards to the HP Scan Smart app, the App cannot full complete the installation. It gets stuck at the "Enjoy HP Account benefits!" page. Even after the signing on screen, it doesn't/unable to complete the installation.
I really hope HP gets this fixed. Actually, I would have expected HP to be ready since Catalina was announced 6 months ago.
10-15-2019 02:26 AM
I had the same issue with HP officejetpro 8600 plus
I contacted apple that advise me to contact hp
I did it and have open a file with hp
yesterday (oct 14) they told me they had numerous complaints about the same problem
today they say it is now official they have to fix the problem but the bypass solution they provide to fix the problem before getting easy scan new release is not working
they just try to gain time by sending solutions they know as being non efficient!