11-03-2019 09:59 AM
I have the same problem. Unable to scan document because there is no communication with the scanner. The only solution I found to bypass this problems is to use VueScan . This scanner software works very well . But of course there is no integration of the scanner with other software like DevonThink or Yep or IRISScan . Still waiting for a solution from HP.
11-03-2019 11:20 AM
To ShlomiL and all: Thank you for responding with a workable work-around. Though I hadn't yet needed to use the OCR functionality in a document created via Easy Scan, the comments explaining that the HP Smart app doesn't have OCR functionality highlight that there isn't yet a complete solution. However, I did download the Smart app and the scanner function works for basic scan-to-PDF functionality and I'm happy to know that.
I hope someone at a responsible level of HP is reading this. I want to flag that, before going to the HP Support Community, I tried to get tech support from the HP customer service phone team. I submitted feedback on my experience following two phone calls (in essence, no beef with the individual support reps, big beef with systemic lacks). And now that I understand that the problem is not with my printer but with HP's failure to keep its software in sync with Mac upgrades, I am particularly unhappy that: (1) HP phone tech support would only talk with me if I paid $19 or $20 - to address a known lag in HP's own scanning app. (2) As far as I can tell, HP staff was not trained to recognize this issue - clearly not unique to me, as this thread makes manifestly clear. (3) HP's alternative to my paying for tech support - emailing me links to support articles - didn't include any articles that addressed the real issue - I had to rely on other HP users for answers. (4) This also suggests that, if I'd been foolish enough to pay for tech support, I wouldn't have gotten to a solution and still would have ended up relying on other HP users.
So I'm flagging my tech support experience in hopes that someone at an appropriate HP level monitors these chats. HP needs to understand that, in addition to the software glitch/gap we've all highlighted in this thread, (1) HP's customer support/tech support systems are not equipped to flag and handle this basic question AND (2) HP's support systems ARE equipped to charge consumers for support that (based on my experience) may well not result in answers.