11-16-2019 12:17 PM
I have recently purchased a LaserJet PRO MFP M28w and I have been satisfied with it for a couple of months.
Suddenly it stopped working. When I switch it on, I only get the Attention light and the Ready light blinking which is normal in the initializiation phase, but I get stuck with it.
The printer is still under guarantee coverage, but before service it, can I try something else (e.g. hard reset? )
Thanks in advance
11-19-2019 09:42 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer is not working and the front panel lights are blinking.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
11-19-2019 11:53 AM
thank you for your reply.
I have gone through the article mentioned, but unfortunately it did not help.
Actually my printer is stuck with only attention light and Ready light blinking.
In the article I can just read that "This condition occurs when the printer is too hot to continue printing. To resume printing, wait for the printer to cool down" and no other solution is provided.
Can you please help further?
Thanks anyway for trying to support!
11-19-2019 12:05 PM
Can you confirm, both lights are blinking or one is on and the other is blinking.