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‎07-23-2014 05:34 AM

HP Recommended

b109n cannot connect from main pc but printer works wirelessly from laptop. When I try to reinstall it claims cannot find the printer when connected by usb but HP print doctor can print test page using usb. This worked perfectly before I had to reinstall w7 64bit.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-24-2014 09:10 AM

HP Recommended

Hi How68ard,

 

I understand you are having difficulties with your printer since reloading your Windows 7 64bit. Please ensure you have completed your Windows updates then use the HP Printer Install Wizard to ensure you have all of the necessary software for your B109n; HP Printer Install Wizard for Windows.

 

If this does not resolve the issue please let me know and we will work towards a solution, thanks.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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Tags (1)
3 REPLIES 3

‎07-24-2014 09:10 AM

HP Recommended

Hi How68ard,

 

I understand you are having difficulties with your printer since reloading your Windows 7 64bit. Please ensure you have completed your Windows updates then use the HP Printer Install Wizard to ensure you have all of the necessary software for your B109n; HP Printer Install Wizard for Windows.

 

If this does not resolve the issue please let me know and we will work towards a solution, thanks.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Tags (1)

‎07-25-2014 03:52 AM

HP Recommended

thanks Sunshyn2005 I had to use safe mode to delete all the previous installation and then downloaded the latest driver and it installed perfectly. Thanks again. cheers Howard

‎04-25-2016 05:41 AM

HP Recommended

when I connect power the fan runs for about 20 seconds then stops there is a light in the power button and the wireless key [F12] but nothing happens on screen there are no beeps etc. I have tried an external monitor but nothing happens on that. I have removed both ram modules and nothing happens. I have removed the hard drive and disconnected the cmos battery but nothing gets a response. Is there anything else I can check before scrapping this windows 7 laptop?

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