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HP Recommended
LaserJet P2015dn
macOS 10.13 High Sierra

The yellow light is blinking next to the traingular icon with the exclamation point. The toner cartridge is new, there's no paper jam, and there's plenty of paper. Restarting the machine doesn't help. And there's nothing in HP's support solutions that covers this.

 

Here are the reported error messages from today, beginning with the most recent.

 

E [02/Nov/2017:14:05:30 -0400] Unable to register ICC color profiles for "HP_LaserJet_P2015_Series": 1001
E [24/Feb/2018:12:16:42 -0500] [Job 155] Unable to send data to printer.
E [24/Feb/2018:19:16:10 -0500] [Job 166] Unable to cancel print job.
E [24/Feb/2018:19:16:57 -0500] [Client 3019] Returning IPP client-error-not-possible for Release-Job (ipp://localhost/jobs/168) from localhost
E [24/Feb/2018:19:17:23 -0500] [Job 164] Unable to send data to printer.

 

Help please!

5 REPLIES 5
HP Recommended

According to the Laserjet P2015 User Guide manual, your reported light pattern indicates that the toner (print cartridge) door is open:

 

 

Capture.PNG 

I've no idea about your error messages (I don't use Mac systems).

HP Recommended

Except it isn't open! Never had this problem before & am totally at a loss. Thanks for your response, though.

HP Recommended

The symptoms seem to suggest that the printer thinks the door is open.

 

Perhaps when you changed the toner ("... toner cartridge is new ...") you managed to dislodge some sort of sensor?

I can't advise with more details of this, sorry  (my expertise is with printer language, not hardware).

HP Recommended

I think you may be right but I have no idea how to fix it! Thanks for your insight.

HP Recommended

Perhaps just try to remove and reinstall the toner cartridge - you may not have pushed it fully home when you installed it before?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.